At Etoo Khan, we are committed to delivering high-quality WordPress development services and digital solutions. We believe in the value of our products and services and stand behind their performance. However, we understand that things may not always work out as expected, and we want to ensure your satisfaction. This Refund Policy outlines the circumstances under which we will issue refunds and explains the process to request one.

1. Refund Eligibility

We offer a 14-day refund policy for our products and services. If you experience an issue that we are unable to resolve or if the product/service is not working as expected, you may be eligible for a refund. To qualify for a refund, your request must meet the following conditions:

• Request Within 14 Days: Refund requests must be submitted within 14 days of your purchase date. After 14 days, we will not process any refunds.
• Issue Resolution Attempt: You must have contacted our support team and attempted to resolve the issue with our assistance. We may offer to fix the issue or help you resolve it before issuing a refund.
• Product Usage: After purchasing and installing the product, if it does not work for your specific business needs or setup, you must have made an attempt to resolve it with our support team.
• Deactivation of License: If a refund is issued, you agree to immediately stop using the product or service, deactivate, and uninstall it from your site.
• Ownership Relinquishment: By requesting and receiving a refund, you agree to relinquish all rights to the product license, and you are not permitted to retain or use it.

Refund requests can be submitted by opening a support ticket on our website.

2. Refund Process

Once we receive your refund request, our team will evaluate the situation. We may attempt to resolve any issues or offer support before processing a refund. If we determine that a refund is appropriate, we will process the refund based on the following:

• Partial Refunds: In some cases, we may issue a partial refund depending on the specifics of the case, such as if services have already been rendered or if the product has been partially used.
• Refund Timing: Refunds will be issued back to the original payment method. Please note that the processing time for refunds can take 5-10 business days depending on your payment method and the policies of your bank or payment provider.

3. Why a Refund May Not Be Issued

In the following cases, a refund may not be issued:

• Beyond 14 Days: No refunds will be issued after 14 days from the purchase date.
• Product Works as Described: If the product is functioning as described and works as intended, we are not obligated to provide a refund.
• Discounted or Promotional Products: If you purchased a product at a special discount or during a sale, refunds may not be available.
• Third-Party Software Issues: Problems arising from third-party software or services, such as incompatibilities with other plugins or themes, are not grounds for a refund.
• Changed Your Mind: If you change your mind after purchase or find that the product did not meet your expectations, a refund will not be provided.
• User Error: If the product is not working due to user error, such as improper installation or failure to follow the provided instructions, we may not issue a refund.
• Unresolved Issues: If we are unable to resolve your issue and it renders the system unusable, we will make efforts to improve the product based on your feedback, but a refund may not be issued.

4. Non-Refundable Fees

Please be aware that certain costs are non-refundable:

• Payment Processing Fees: When a transaction is processed, we incur costs from payment processors like credit card networks (Visa, Mastercard), PayPal, etc. These processing fees are non-refundable.
• Refund Fees: When a refund is processed, the payment processor may charge us fees that we cannot recover. These fees will not be refunded.

5. PayPal Refund Policy

As of May 7, 2019, PayPal no longer returns transaction fees for refunded purchases. If you paid through PayPal, please be aware that the original transaction fees we incurred will not be refunded to us.

6. Warranty

Our products are provided “as-is” and without any warranty of any kind. We do not guarantee the suitability or performance of the product for any particular purpose. We are not liable for any damages, issues, or losses resulting from the use of our products.

7. Support Policy

We stand by the quality of our products and are committed to providing support to our customers. However, only customers with an active license are entitled to receive dedicated support. If your license has expired or you are using a free copy, you will need to purchase a valid license or renew your license to receive support.

8. Industries We Do Not Support

For ethical and legal reasons, we do not provide services or support for businesses or organizations in the following industries:

• Adult Services
• Illegal or Unlicensed Pharmaceuticals
• Gambling
• Drug Paraphernalia
• Pornography
• Fake Degrees or Documents
• Essay Writing Services or Exam Cheating
• Piracy (Music, Movies, etc.)
• Phishing or Scam Websites
• Hate Speech, Discrimination, or Violence Advocacy

If your business or organization falls within any of these categories, we will not provide support or services.

9. Refund Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on this page, and the updated policy will be effective immediately upon posting. We recommend reviewing this page periodically to stay informed about any changes.

10. Contact Us

If you have any questions about our Refund Policy or wish to request a refund, please contact us at: